Finance - Klarna

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Spread the cost of your purchase into equal monthly payments with 0% interest.

The first time you shop with Klarna you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Klarna after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account.

Klarna finance is only available to people aged 18 or over and is an online exclusive payment method.

Klarna is unique and offers finance based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered finance by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had finance before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Bremont run credit searches against you that could impact your credit rating.

If you want to make a purchase with Klarna you need to provide your name, address, email address and mobile phone number. For some orders you may need to provide your date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

You can at any time chose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you chose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

First, log in at www.klarna.com and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

If you chose to use Klarna, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.